Responsible gambling

Gambling should be entertaining and controlled. If play starts to feel like a problem, there are clear steps you can take to protect yourself and others. Below you’ll find practical, non-judgmental advice on tools you can use, signs to watch for, and how to get help. If you are worried about your own gambling or that of someone close to you, taking a small step now can make a big difference.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a set of account controls designed to help you manage spend, time, and access in a way that fits your needs. These tools are flexible and can be changed to suit short-term breaks or longer-term commitments to stop gambling.

Deposit limits: Set daily, weekly, or monthly deposit caps to control how much money leaves your account. Choose limits that match your entertainment budget and review them periodically.
Loss and wager limits: Limit how much you can lose or wager within a set period. These limits help stop losses from escalating during a difficult run.
Session reminders and time limits: Enable session alerts that notify you after a predetermined playing time so you can step away and check how you’re feeling.
Timeouts: Use short-term time-outs if you need an immediate break—common options are 24 hours, 7 days, or 30 days. Time-outs are reversible and useful for cooling off.
Self-exclusion: If you need a longer break, self-exclusion blocks access for a set period (for example, several months or years). This is a stronger measure that helps remove temptation and gives you space to reset.
Blocking payment methods: Remove saved cards or payment methods from your account and consider asking your bank to block gambling transactions if that helps you stick to limits.
Account closure on request: If you decide you no longer want an account, you can request closure. This usually involves preventing future access and deposits, while letting you withdraw any remaining balance under standard checks.

How to activate these tools: visit the Responsible Gambling or Account Settings area of your account, choose the controls you want, and confirm. For extended self-exclusion or permanent account closure, you may need to contact customer support who can guide you through the process.

Links to Support Organizations

If gambling is causing stress, financial harm, or relationship problems, support is available. Seeking help is a positive and courageous step.

Consider these options when looking for help:

National and regional helplines that offer free, confidential advice by phone or chat.
Local counseling services that provide one-to-one or family support for gambling-related issues.
Peer support groups where you can talk with others who understand what you’re going through.
Financial counseling services to help manage debts and create a realistic budget plan.
Crisis or emergency services in situations where immediate safety is a concern.

When reaching out, it can help to have a brief list of what you want to talk about (money concerns, time spent, emotional effects). Many services can also provide self-help tools, action plans, and referrals to longer-term care if needed.

Australia-Specific Notes

If you are based in Australia, please keep a few local points in mind when managing gambling behaviour:

There are Australian-based support services and helplines that specialise in gambling harm and can provide confidential advice tailored to your circumstances.
You can ask your bank about options to block gambling transactions, set card controls, or flag accounts to prevent further gambling-related activity.
Self-exclusion and financial protections can be combined with local counseling and support programs for a coordinated approach to recovery.
Regulatory frameworks can vary by location; if you need clarification about local rules or where to find region-specific help, contacting a national helpline or a local counseling service is a recommended first step.

Warning Signs

Recognising warning signs early helps you take control sooner. If you notice one or more of the items below, consider using account tools or seeking support.

Increasing the amount or frequency of bets to chase losses.
Borrowing money, using savings, or missing bills to fund gambling.
Feeling restless, anxious, or irritable when not gambling.
Hiding gambling activity from family or friends or lying about time or money spent.
Neglecting work, study, or social commitments because of gambling.
Repeatedly trying to stop or reduce gambling and being unable to do so.

Practical Steps You Can Take Today

Set or reduce deposit limits to an amount you can afford to lose without impact on essentials.
Enable session reminders and take a break when a reminder appears.
Remove stored payment methods and consider pre-committing funds only for non-gambling uses.
Use time-outs for immediate relief, and self-exclude if you need a longer break.
Talk to someone you trust about your concerns—sharing can reduce isolation and help you find practical solutions.
Contact a support service for confidential guidance and a tailored action plan.

If You’re Helping Someone Else

Approach the situation with compassion and without blame. Practical support can be more effective than confrontation.

Express concern calmly and listen to their experience without judgment.
Encourage them to use account tools and seek professional support.
Offer to help with practical steps such as removing payment methods, setting limits, or finding a local support service.
Protect shared finances—consider separating joint accounts or consulting a financial counselor if necessary.

We are committed to supporting safer play. If you would like help activating tools, or you need information about available support services, contact customer support for guidance in setting up the measures that work best for you. Taking a step today can protect your wellbeing and the wellbeing of those who matter to you.