Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with Ruby Reels Casino’s website, mobile apps, and services. It applies to people who register accounts, use our games, participate in promotions, or otherwise access our services. By using our services you agree to the practices described here.

Legal Status

We operate as an offshore online casino brand under a Curacao eGaming sublicense. Because of this, some processing and storage of personal data may occur under the laws and oversight that apply to our licensing jurisdiction.

We are responsible for deciding how your personal data is used in relation to our services. You can contact us at [email protected] for questions about data processing or this policy.

Registration and Login Process

When you register an account or log in, we collect the information needed to create and manage your account and to confirm you meet age and eligibility requirements.

Typical information collected: email address, username, password, preferred currency, full name, date of birth, residential address, and phone number.
KYC and verification: before certain account activities, we may ask for government-issued identity documents and proof of address to confirm your identity and age.
Account activation: basic registration is normally activated after email confirmation. Additional verification may be required for full account access.
Lawful bases: we process this data to perform our contract with you, to meet legal obligations, and where necessary on the basis of our legitimate interests (for fraud prevention and account security).

Games and Software Providers

To provide games and related functionality we work with third-party software providers. These partners may process limited personal data on our behalf to deliver and audit game play and fairness.

Data shared: non-sensitive account identifiers, gameplay activity, session information, and any data required to troubleshoot or verify game fairness.
Purpose: to enable game delivery, verify random number generation and fairness, and resolve technical or play-related issues.
Third-party policies: software providers may have their own privacy and security arrangements; we require appropriate safeguards when we transfer data to them.

Bonuses and Promotions

We collect and process information necessary to offer and manage bonuses, promotions, and marketing communications.

Data used: promotional preferences, participation history, and information about your play that helps determine eligibility and detect abuse.
Marketing and communication: with your consent or under legitimate interest, we may send promotional messages. You can opt out of marketing at any time.
Abuse prevention: we monitor bonus use to prevent fraud and unfair activity; this processing is based on our legitimate interest in maintaining fair play.

VIP and Loyalty Program

Participation in our loyalty or VIP program involves additional processing to track points, tier status, and rewards.

Data collected: play history, loyalty points, tier progression, and contact preferences for VIP communications.
Profiling and personalization: we may use automated processes to personalise offers or evaluate eligibility for tier upgrades; you can request human review where automated decisions have a significant effect.
Rights: you may object to profiling and request review or restriction of processing related to loyalty profiling.

Account-Related and Compliance Processing

We process personal information to enforce our terms, protect accounts, and comply with applicable legal and regulatory obligations.

Use cases include fraud prevention, security investigations, responding to legal requests, and enforcing account restrictions.
We may retain records of account actions and communications for compliance and dispute resolution.
Lawful bases include compliance with legal obligations and our legitimate interests in secure and lawful operation of the service.

Mobile and Technical Features

When you use our site or apps on mobile devices, we collect technical and usage information to deliver and optimise services.

Types of technical data: device type, operating system version, unique device identifiers, app identifier tokens, browser type, and anonymised usage analytics.
Location and IP: we use IP address and limited geolocation information to support compliance and to tailor services to your region.
Biometric login: if you enable device-level biometric sign-in, we store only a secure token on your device; biometric data is handled by your device operating system and not stored by us.
Cookies and tracking: cookies and similar technologies help with session management, preferences, and performance analytics. You can manage cookie preferences in your browser or device settings.

Security and Fair Play

We apply technical and organisational measures to protect personal data and to maintain fair play across our services.

Encryption and transport security: we use industry-standard secure connections to protect data in transit.
Access controls: personal data access is restricted to authorised personnel on a need-to-know basis.
Audits and testing: game fairness and related systems are subject to independent checks and supplier audits where applicable.
Incident handling: in the event of a data security incident, we will follow appropriate notification procedures in accordance with applicable law.

Responsible Gambling Features

We collect and use data to offer and administer responsible gambling tools and to identify signs of harmful play.

Tools supported: deposit and play limits, session reminders, time-outs, and self-exclusion settings.
Monitoring: we analyse play patterns to offer interventions or to make available support resources if problematic behaviour is detected.
Referrals: where appropriate, we will provide information about support organisations and encourage users to seek help.

Advantages and Disadvantages (Privacy Considerations)

We aim to provide clear privacy protections, but there are jurisdictional factors that affect how data is processed and assessed.

Advantages: we implement standard data protection practices, limit access to data, and provide choices about marketing and account settings.
Considerations: because we operate under Curacao licensing, some processing and oversight occur under that jurisdiction’s framework; this may affect how certain legal requests or supervisory interactions are handled.

General Information

Below are general details about retention, your rights, and how to contact us.

Data retention: we retain personal data only as long as necessary for the purposes described, to comply with legal obligations, to resolve disputes, and to enforce agreements.
Your rights: depending on your jurisdiction, you may have rights including access, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent. To exercise these rights, contact us at [email protected]. We will respond in line with applicable law.
Automated decisions and profiling: we may use automated processes to personalise offers and detect risk. You can request human review of significant automated decisions and object to profiling where applicable.
Children: our services are not intended for persons under 18. We do not knowingly collect personal data from minors and will take steps to delete information if we become aware of it.
International transfers: personal data may be processed or stored in jurisdictions outside your country. When we transfer data internationally we implement appropriate safeguards in line with applicable law.
Changes to this policy: we may update this Privacy Policy. Material changes will be communicated to you through our usual channels.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us by email at [email protected].